Please make sure you fill the correct operating system (android or ios) on the form, as for certain game such as Dokkan Battle, the stones we load are not gonna be transferred across operating system.
We will not held responsible for the loss caused by incorrect information.
Facebook tends to lock your account when you log in on different location / IP address, We need you to enable two factors authentication, so it will ask a code when we try to login instead of identity confirmation. That is why we need the recovery codes for that.
Guide for getting Facebook recovery codes: https://goo.gl/BphkbU
Make sure your account linked to the Facebook properly!
Also note while you wait for your order to process you may still play on your account.