Please make sure you fill the correct operating system (android or ios) on the form, as for certain game such as Dokkan Battle, the stones we load are not gonna be transferred across operating system.
We will not held responsible for the loss caused by incorrect information.
Your account security is our number one priority so for games such as Dragon Ball Z Dokkan battle we highly recommend using “Facebook Login” to transfer the the account instead of a “ID & Transfer code” login. You can find out about Facebook transferring here: https://goo.gl/BphkbU
Facebook tends to lock your account when you log in on different location / IP address, We need you to enable two factors authentication, so it will ask a code when we try to login instead of identity confirmation. And thats why we need the recovery codes for that.
Dokkan Note: Make sure your Dokkan account is NOT LINKED to FB if using ID & TRANSFER CODE login. Inversely, make sure they ARE linked if using FB LOGIN.
Also note while you wait for your order to process you may still play on your account.